Privacy Policy

1. Introduction

This Privacy Policy explains how Wireless Solutions Group Ltd (“we”, “us”, “our”) collects, uses, stores, and protects your personal data when you use our website wireless.solutions and our services.

We are committed to complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

 

2. Data Controller

Wireless Solutions Group Ltd is the data controller responsible for your personal data.

Contact details:

  • Company name: Wireless Solutions Group Ltd
  • Address: Myrtle Cottage, Hardwick Road, Whitchurch On Thames, Oxfordshire, RG8 7HH
  • Email: info@wireless.solutions
  • Phone: 01189 989664

If you have any questions about this Privacy Policy or your data, you can contact us using the details above.

 

3. Personal Data We Collect

We may collect and process the following categories of personal data:

3.1 Information you provide directly

  • Name
  • Email address
  • Telephone number
  • Company name
  • Job title
  • Address
  • Any information submitted via contact forms, email, or phone enquiries


3.2 Information collected automatically

When you use our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device identifiers
  • Operating system
  • Pages visited and time spent on pages
  • Referral source
  • Cookie data and tracking technologies


4. How We Use Your Data

We process your personal data for the following purposes:

  • To respond to enquiries and provide quotations
  • To deliver our products and services
  • To manage customer relationships
  • To improve website performance and user experience
  • To maintain website security and prevent fraud
  • To comply with legal and regulatory obligations


5. Lawful Basis for Processing

We process your personal data under one or more of the following lawful bases:

  • Consent – where you have given clear permission (e.g. contact forms, cookies)
  • Contract – where processing is necessary to provide services you have requested
  • Legal obligation – where we must comply with the law
  • Legitimate interests – where processing is necessary for business operations, provided your rights do not override those interests (e.g. website analytics, service improvement)


6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Ensure website functionality
  • Analyse website traffic and usage patterns
  • Improve performance and user experience
  • Support marketing and advertising (where applicable)

You can control or disable cookies via your browser settings. Some features of the website may not function correctly if cookies are disabled.

Please read our cookies policy for more information.


7. Sharing Your Data

We may share your personal data with trusted third parties, including:

  • IT hosting and cloud service providers
  • Website analytics providers
  • CRM and email service providers
  • Professional advisers (legal, financial, or accounting)
  • Regulatory authorities or law enforcement where required by law

We ensure all third parties process your data securely and in accordance with UK GDPR.

We do not sell your personal data.


8. International Data Transfers

If we transfer personal data outside the UK, we ensure appropriate safeguards are in place, such as:

  • UK adequacy regulations, or
  • Standard Contractual Clauses (SCCs), or
  • Other approved legal mechanisms


9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including:

  • Business and service delivery needs
  • Legal, tax, and accounting requirements
  • Dispute resolution and enforcement of agreements

After this period, data will be securely deleted or anonymised.


10. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Secure servers and encrypted communications (where applicable)
  • Access controls and authentication procedures
  • Regular security monitoring and updates

Despite these measures, no system is completely secure.


11. Your Data Protection Rights

Under UK GDPR, you have the following rights:

  • Right to access your personal data
  • Right to rectification of inaccurate data
  • Right to erasure (“right to be forgotten”)
  • Right to restrict processing
  • Right to data portability
  • Right to object to processing
  • Right to withdraw consent at any time

To exercise these rights, contact us using the details provided above.


12. Complaints

If you are unhappy with how we handle your data, you have the right to complain to the UK supervisory authority:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk/

We would appreciate the opportunity to resolve your concerns before you contact the ICO.


13. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those websites.


14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.


15. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please get in touch.

Get in Touch